Contact
Write to [email protected] for anything about UserExplorer: setup, features, privacy, billing or your account. We reply by email to the address you wrote from. If you are signed in, you can also get help directly inside the app, and billing changes are self serve.
Email us
One address covers every topic: [email protected].
Please write from the email address linked to your account, so we can find your projects quickly.
Help inside the app
Signed in customers can ask for help directly inside the app, for example about the snippet, masking, consent mode or funnels.
Questions sent from the app reach the same support team.
Billing and plan changes
Upgrades, downgrades, yearly billing, invoices and cancellation are self serve in the billing portal in your account settings.
Plans and prices are listed on the pricing page.
Privacy and data requests
For data protection questions or requests, write to the same address and mention privacy in the subject.
See our Privacy Policy and Data Processing Agreement for details.